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West Cancer Center Implements Flatiron Revenue Cycle Management


June 2019


Flatiron Health announced today that West Cancer Center and Research Institute fully implemented their Flatiron Revenue Cycle Management service to optimize their financial performance.

Based in Memphis, Tennessee, and a founding practice of OneOncology, West Cancer Center is a world-class comprehensive cancer center and leader in cancer research. Celebrating its 40th anniversary this year, West Cancer Center has a team of more than 100 physicians and researchers across 13 clinic sites in Tennessee, Mississippi and Arkansas. 

“Our partnership with Flatiron Revenue Cycle Management accelerates our organizational goals, optimizes our financial outcomes and enables our teams to focus where they are needed most ー our patients” said Carol Carnell, MBA, BSN, Chief Administrative Officer, West Cancer Center. “We are excited to work with Flatiron Revenue Cycle Management to help drive our long-term financial success and enable us to adapt to the changing healthcare environment.” 

In early 2019, West Cancer Center unwound a hospital professional services agreement and needed to quickly scale its revenue cycle operations to ensure a successful transition. Serving patients in three states, it had the challenge of managing a complex billing operation and needing to quickly hire a large, skilled workforce. West Cancer Center leaders also had ambitions of spearheading a financial advocacy program to further support their mission of caring for all patients regardless of socioeconomic status. They partnered with the Flatiron Revenue Cycle Management team to support and ensure an optimal transition and design their financial advocacy program. The West Cancer Center and Flatiron teams continue to work together to accelerate their financial performance, optimize operations and drive revenue expansion. 

“We are thrilled to partner with West Cancer Clinic through our Revenue Cycle Management offering,” said Gail Airasian, Vice President of Sales and Services at Flatiron. “We share a common goal to drive optimal financial outcomes in order to enable their focus on patient care and research.”

Flatiron’s Revenue Cycle Management Services offering combines technology and services that deliver long-term financial value to practices through a combination of oncology billing and workflow expertise, financial performance analytics and strategic advisory services. For more information about our Revenue Cycle Management services, click here.

About West Cancer Center

West Cancer Center & Research Institute is the leader in comprehensive adult cancer care and research in the mid-south, providing a continuum of care to more than 30,000 individuals each year. With a 40 year history of clinical excellence and a longstanding commitment to groundbreaking research, West provides patients with a full-spectrum of care; including access to Phase I through Phase III clinical trials. In 2019, West joined OneOncology – a partnership of the nation’s leading community oncology practices with a mission of driving the future of cancer care through a patient-centric, physician-led, data-driven and technology-powered model. To learn more about West Cancer Center, visit:

About Flatiron Health

Flatiron Health is a healthtech company expanding the possibilities for point of care solutions in oncology and using data for good to power smarter care for every person with cancer. Through machine learning and AI, real-world evidence, and breakthroughs in clinical trials, we continue to transform patients’ real-life experiences into knowledge and create a more modern, connected oncology ecosystem. Flatiron Health is an independent affiliate of the Roche Group.

Media Contact

Nina Toor